Returns Policy

We want you to be thrilled to bits with your purchase but sometimes things go wrong. If this happened to you, we will do our best to fix the problem.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If your order arrived after 30 days (ie. during busy holiday seasons) you must contact us within 7 days of receipt of the package shown on the tracking number that we provide.

Please do not send your purchase back to the manufacturer and make sure to keep all of the original packaging that your item came in.

***returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from support@beltbagsrock.com. Please be advised that you need to provide a tracking number for us to be able to process an exchange or refund***

  • To complete your return, we require a receipt or proof of purchase.
  • Do not send your purchase back to the manufacturer. Once you've received an RMA we will email you the address that you'll need to return your item.
  • We will not offer a refund if the item is still in transit. Neither will we offer a refund if you put in the wrong shipping address and the order was fulfilled before you reached out to us to change it. 

I HAVE CHANGED MY MIND?

We do not accept returns for change of mind.

CAN I RETURN GIFT CARDS?

Gift cards are non-refundable.

CAN I EXCHANGE MY ITEM?

Exchanges can only be made for damaged or defective items.

MY ITEM IS DAMAGED/DEFECTIVE:

We do our very best to provide you with the best quality products. There are many factors that could negatively affect the quality of an item. Shipping in particular can damage an item or make it defective.

Please do not send your purchase back to the manufacturer.

  •  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • If your order arrived after 30 days (ie. during busy holiday seasons) you must contact us within 7 days of receipt of the package shown on the tracking number that we provide.
  • To be eligible for a return, your item must be unused and unaltered. It must be complete and in the same condition that you received it. It must also be in the original packaging.
  • Please be advised that you, the customer, pays the return shipping fee on exchanges and refunds. Your shipping method must include a tracking number to protect your and our interest.

If you received a defective/damaged item, please contact us by sending an email to support@beltbagsrock.com. Tell us about your problem and don't forget to attach photos/videos which can clearly show the problem so we can better assist you. This is very important. We also require a receipt or proof of purchase.

Situations where only partial refunds are granted (if applicable):

  • Items with obvious signs of use.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • An item that is received more than 30 days after delivery.

CAN I RETURN MY SALE ITEM?

In general, no.

Damaged or defective items are decided on a case by case basis. A refund would be for the sale price, not the full price. Sale items cannot be exchanged.

Please do not send your purchase back to the manufacturer.

Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from support@beltbagsrock.com. Please be advised that you need to provide a tracking number for us to be able to process an exchange or refund.

HOW DO I RETURN/EXCHANGE AN ITEM?

Please email support at support@beltbagsrock.com with an Email Subject - ATTENTION: ITEM RETURN.

Tell us about your problem and don't forget to attach photos/videos which can clearly show the problem so we can better assist you. This is very important. We also require a receipt or proof of purchase.

Get our Return Mailing Address - this address can only be acquired through our email support. DO NOT SEND YOUR ITEM BACK TO THE MANUFACTURER - we cannot refund you if you do.

Put the item back into it's original packaging and place it in your mailing bag/box. You need to provide a tracking number of the returned item to be eligible for a refund, replacement or exchange. We do not refund items that we don't receive back.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Remember, You must provide a tracking number of the returned item to be eligible for a refund, replacement or exchange.

HOW DO YOU HANDLE REFUNDS/RETURNS/EXCHANGES (If applicable)?

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you've been approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you've been approved for an exchange, a new order will be made for your replacement item. Shipping for the replacement item will be free and a new tracking number will be sent to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@beltbagsrock.com.

- We reserve the right to alter this Returns Policy at any time without notice. Any return claims being processed will however be done using the same policy that was in place at the time the returns claim started.

- If you placed an order to our store Belt Bags Rock, we assume that the orders are all final and that you will comply with our store policies.