FAQ

IS YOUR SITE SAFE TO USE?

IS MY CREDIT CARD INFORMATION SAFE?

IS MY INFORMATION SAFE?

PAYMENTS

HOW CAN I PAY FOR MY ORDER?

SHIPPING/DELIVERY

CAN I CHANGE MY SHIPPING ADDRESS?

HOW MUCH DOES SHIPPING/DELIVERY COST?

WHERE DO YOU SHIP/DELIVER TO?

HOW LONG DOES SHIPPING/DELIVERY TAKE?

I ORDERED TWO (OR MORE) AND ONLY RECEIVED ONE?

UM, MY BAG ... ?

THE COLOUR IS DIFFERENT

I MEASURED MY BAG AND THE SIZE IS DIFFERENT?

MY BAG STINKS

REFUNDS, RETURNS AND EXCHANGES

OUR RETURNS POLICY

I HAVE CHANGED MY MIND

CAN I RETURN GIFT CARDS?

CAN I EXCHANGE MY ITEM?

MY ITEM IS DAMAGED/DEFECTIVE:

CAN I RETURN MY SALE ITEM?

HOW DO I RETURN/EXCHANGE AN ITEM?

HOW DO YOU HANDLE REFUNDS/RETURNS/EXCHANGES?

MY REFUND IS LATE OR MISSING?

I CAN'T FIND WHAT I'M LOOKING FOR

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